Procedures & Standards
Everything you need to deliver the Sleeping Beauty experience consistently, confidently and safely.
Quick tip
If you’re unsure, search the Hub before guessing. Our procedures are here to help you make confident decisions.
Treatment Procedures
Protocols, consultations, patch testing, contraindications and treatment standards.
Browse Treatment Procedures →Client Journey & Care
Welcoming clients, consultations, aftercare, follow-up and service standards.
Browse Client Care →Reception & Bookings
Appointments, phone standards, cancellations, no-shows and booking guidance.
Browse Reception Procedures →Hygiene & Cleaning
Cleaning standards, equipment hygiene, laundry and infection-control procedures.
Browse Hygiene Procedures →Opening & Closing
Daily salon checks, security, cashing up, equipment and end-of-day routines.
Browse Opening & Closing →Payments, Refunds & Discounts
Payment handling, refunds, discounts, vouchers and client account queries.
Browse Payment Procedures →Complaints & Difficult Situations
How to respond, when to escalate and how to protect the client relationship.
Browse Complaint Procedures →Emergencies & Incidents
Accidents, reactions, incidents, emergency action and reporting guidance.
Browse Emergency Procedures →Most Used Procedures
Still unsure what to do?
If the procedure doesn’t answer your question, speak to your Salon Manager or contact SBHQ.