Support
Find the right person, page or system when you need help at work.
Start with your Salon Manager
For most day-to-day questions, your Salon Manager is the best first point of contact. If they can’t help, SBHQ can support you.
Email SBHQ →Choose the area that best fits
HR & Employment
Holidays, sickness, pay, benefits, pensions, leave and personal details.
Go to HR →Training & Technical Help
Extra supervision, treatment training, models, assessments and development support.
Get Training Support →Systems & Logins
Help with LoopHR, Sleeping Beauty Academy, Phorest, Slack and other staff systems.
Get Systems Help →Wellbeing & Support
Find guidance on where to go if you need support with something affecting you at work.
View Wellbeing Support →Raise a Concern
If something doesn’t feel right, find the correct route for raising a workplace concern.
Raise a Concern →Health & Safety
Accidents, fire procedures, risk assessments, COSHH and safety guidance.
Health & Safety →Who to contact
Salon Manager
Your first point of contact for most day-to-day, HR and operational questions.
SBHQ
For support where your Salon Manager can’t assist or where office input is needed.
office@sleepingbeautysalon.com →Sleeping Beauty Academy
For training feedback, development questions and support with your learning journey.
info@sleepingbeautyacademy.com →Is this an emergency?
For an immediate emergency, follow the relevant emergency procedure and contact the appropriate emergency service if required. For workplace incidents, follow the Health & Safety guidance.
You don’t need to know the “right department”
Speak to your Salon Manager or contact SBHQ and they can help direct you to the right support.